Purchases made on carlsonpropets.com are eligible for a refund or exchange within 30 days of the customer’s receipt of the purchase. All returns must be in an unused condition and returned in the original packaging. All exchanges must be for a product or equal or lesser value. Customer is responsible for return shipping. All Carlson Pro Pets Pet Doors are covered by a 3-year warranty against manufacturing defects.
To initiate a return or exchange please contact our customer service department at 316-722-0265. All items must receive a Return Authorization Number provided by Carlson Pro Pets to be eligible for refund or exchange.
Send returns to Carlson Products LLC, 4601 N. Tyler Rd Maize, KS 67101.